RateWise Privacy Policy

Effective Date: March 29, 2025

1. Introduction

Welcome to RateWise ("RateWise," "we," "us," or "our"). We are committed to protecting the privacy of our clients and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website Address] or use our energy brokerage services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal and Business Information: Personally identifiable information, such as your name, email address, phone number, and business name, that you voluntarily give to us when you fill out a contact form, request a free energy analysis, or otherwise communicate with us.
Utility Bill Information: Information contained within or derived from your business's utility bills (electricity and/or natural gas), including account numbers, usage history, rate class, and service address, which you provide to us for the purpose of analyzing your energy usage and costs and procuring energy rates.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. (Note: Confirm if your Wix setup/analytics collects this.)

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected about you solely for the following purposes directly related to providing our energy brokerage services:

To perform energy bill analysis and identify potential cost savings.
To solicit energy quotes and plans from reputable third-party energy suppliers on your behalf.
To negotiate competitive energy contract terms with suppliers based on your business needs and usage profile.
To facilitate the enrollment process with your chosen energy supplier.
To manage your energy contracts and provide ongoing support.
To respond to your inquiries, questions, and provide customer service.
To communicate with you regarding our services, market updates, or potential opportunities (where you have opted-in or where permitted by law).
To comply with legal and regulatory obligations.

4. How We Share Your Information

We understand the importance of your privacy and are committed to protecting your data.

We do not sell your personal or business information to third parties.
We may share information we have collected about you in certain situations, strictly for the purposes outlined above:
- With Energy Suppliers: We will share necessary information (such as business name, service address, usage data, and contact details) with reputable, vetted third-party energy suppliers solely for the purpose of obtaining competitive energy quotes and facilitating your enrollment in service as requested by you.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data storage, communication services (e.g., email providers), and IT support. These service providers are contractually obligated to maintain the confidentiality and security of your information and are restricted from using it for any other purpose.
- With Your Consent: We may share your information with other third parties with your explicit consent.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal and business information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, including providing our services to you, resolving disputes, enforcing our agreements, and complying with our legal obligations (such as tax or accounting requirements).

7. Your Rights Regarding Your Information

You have certain rights regarding the information we hold about you. You may request to:

Access: Receive confirmation as to whether or not personal information concerning you is being processed, and access to the stored information.
Correct: Update or correct any inaccuracies in your information.
Delete: Request the deletion of your personal information held by us. We will comply with your request within a reasonable timeframe, typically within 24-48 business hours of confirming your request, subject to any legal or regulatory obligations that require us to retain certain information.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies (Note: Adapt based on your actual Wix setup)

Our website may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.

9. Children's Privacy

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.